SAP Managed Services has been helping customers reduce IT complexity and costs for over 15 years ñ and weíve adapted our services for the digital age. We offer proactive SAP application management services as well as managed security, data, testing and cloud services at affordable subscription-based prices. SAP Managed Services can help best-run even better with end-to-end intelligent SAP operations for your enterprise, such as application management, managed testing, security and data services for on-premise, cloud or hybrid environments. Making the most of your SAP software and accelerating your journey to the Intelligent Enterprise.

Infrastructure-Management-Service

Infrastructure Management Service

Application-Management-Service

Application Management Service

cloud-computing

Cloud Management
Service

refresh

Projects Upgrades &
Roll-Outs

Get 24/7 application monitoring and support. With our application services, a team of SAP experts proactively detects and fixes potential problems, immediately responds to incidents, handles software maintenance and helps drive continuous improvements across your solution landscape. Let us help you manage solutions such as SAP S/4HANA, SAP Hybris, SAP SuccessFactors, SAP Ariba, SAP Concur, SAP Fieldglass and the SAP HANA database.

  • Continuously monitor the health of your SAP on-premise, cloud and hybrid applications
  • Get immediate response to events, trends and developing situations ñ and fast remediation
  • Use automated systems to proactively detect and fix problems and alert experts
  • Prevent incidents that could negatively impact productivity, customer loyalty or your bottom line
  • Access a highly skilled team of consultants with deep solution knowledge and expertise
  • Receive quantifiable insight into improvement potential for your systems and processes
  • Improve Application Lifecycle Management (ALM) ñ from application deployment to modernization

Make IT improvements without compromising business continuity or system performance ñ with SAP application testing services. These services help you seamlessly adopt new solution releases, create and execute test strategies and implement repeatable quality control processes for ìbusiness as usualî or transformation activities.

  • Develop a road map to adopt new solution releases without business disruption
  • Thoroughly test new solutions and ensure they align with business process plans
  • Improve quality control processes for new applications and boost end user satisfaction
  • Support continuous IT innovation ñ and achieve a lower total cost of ownership (TCO)
  • On-board an application support team early to ensure a successful go live

Ensure your SAP on-premise, cloud and hybrid applications are protected at all times with SAP managed security services. Our experts proactively monitor, protect and control the safety of your solution environment, reduce vulnerability in the cloud, detect & re-mediate threats and address risk & compliance issues. We have an excellent track record of software application and IT security ñ and continually work to stay ahead of the latest threats.

  • Get continuous insight into the security of your SAP applications and infrastructure
  • Use application-aware firewalls to enhance both security and performance
  • Proactively address threats and take advantage of real-time incident management
  • Reduce threat levels and the associated corporate and financial risks

Adapt your enterprise data architecture and models to support Big Data and IoT applications ñ with our data management services. This SLA-based offering can help you establish a solid end-to-end data model that spans cloud, on-premise and hybrid environments. Simplify your day-to-day operations, maximise process efficiency, power new business models and more.

  • Let SAP experts plan, prepare, manage and optimize your data environment
  • Get actionable insights in real time and effectively respond to business challenges
  • Use streaming Internet of Things (IoT) data to drive process automation
  • Rapidly adopt new innovations on a stable data foundation ñ without disrupting business
  • Proactively manage data reliability and feed high quality data into applications

SAP AMS Overview

EDS Technologies offers Application Managed Services for spectrum of SAP and non SAP platforms to fully support heterogeneous environments.
Our Lean AMS approach is implemented by professionals who have been trained and
nurtured for their support roles and are experienced with Lean delivery processes
SAP Application Management Services:

  • Application Maintenance, Enhancements and
  • Support in a flexible 24×7 Global Delivery
  • Model across SAP core, new dimension
  • Hosted and Managed solutions.
SAP-AMS-Solutions
AMS-Operational-Efficiency-1

AMS Operational Efficiency

Application Management approach focuses on managing, innovating and transforming the application portfolio while at the same time finding the most cost effective delivery mechanism.

  • Prevent issues from occurring, through the intelligent monitoring of applications landscape, with greater cross-platform correlation and self-healing & predictive capabilities.
  • Empower users by actively building user communities and providing them with intuitive & easy-to-use self-service mechanisms.
  • Resolve incidents closer to the point of origination, armed with curated knowledge assets, and with smart use of RPA and AI-enabled bots. Actively reduce complexity to lead to higher stability.
  • Engage with users seamlessly and across all possible channels of communications. Empathize to create personalized experiences.

SAP AMS Solutions

EDS Technologies understands that the requirements of each client are diverse yet unique. This has helped us develop multiple levels of support, multiple pricing and flexible delivery models. We cater to business needs from basic customer queries to mini projects.
Our SAP Application Management Services (AMS) includes:

  • Application Support
  • BASIS and Security support
  • Service Request Execution
  • Application Administration
  • Release Management
  • Rollouts, upgrades, extensions and migrations
SAP-AMS-Overview

AMS Advantages

Delivering better service at reduced maintenance costs

Monitor and measured your performance with our dashboards

A_2

Modernization of SAP AMS through state-of-the-art tools and automation

Relentless focus on innovation

SAP AMS

Application Management services (AMS) supports a round-the-clock follow the operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model that improves the SAP solution-based landscapes and ensures an uninterrupted business operations and an ongoing productivity improvement in your organization in a cost effective manner.

Managed-Services