"> SAP AMS - EDS Technologies

The success of SAP implementation is highly dependent on the Application Management Services and the kind of support provided by competent partners. It is important to take necessary steps and ensure access to competent support mechanism to realise the benefits of SAP investments, deliver true value, reduce total cost of ownership (TCO) by bringing down the cost and advance end user gratification to get enhanced business results. With EDS Technologies’ Accelerated SAP Application Management Services (AMS), you can cut down on the cost of managing your SAP system landscape and liberate the resources for value-added flexibility and performance, with high-efficiency, low risk and co-managed service delivery model.

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Infrastructure Management Service

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Application Management Service

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Cloud Management
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Projects Upgrades &
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Our proven Managed Services delivery model approach is based on the ITIL framework coupled with ASAP methodology. It incorporates synergy between business processes, technology and infrastructure components leveraging expertise of our domain experts.

With our application services, a team of SAP experts proactively detects and fixes potential problems, immediately responds to incidents, handles software maintenance and helps drive continuous improvements across your solution landscape. Let us help you manage solutions such as SAP ECC, SAP on HANA (SOH) and SAP S/4HANA

  • Continuously monitor the health of your SAP on-premise, cloud and hybrid applications
  • Get immediate response to events, trends and developing situations – and fast remediation
  • Use automated systems to proactively detect and fix problems and alert experts
  • Prevent incidents that could negatively impact productivity, customer loyalty or your bottom line
  • Access a highly skilled team of consultants with deep solution knowledge and expertise
  • Receive quantifiable insight into improvement potential for your systems and processes
  • Improve Application Lifecycle Management (ALM) – from application deployment to modernization

Make IT improvements without compromising business continuity or system performance – with SAP application testing services. These services help you seamlessly adopt new solution releases, create and execute test strategies and implement repeatable quality control processes for “business as usual” or transformation activities.

  • Develop a road map to adopt new solution releases without business disruption
  • Thoroughly test new solutions and ensure they align with business process plans
  • Improve quality control processes for new applications and boost end user satisfaction
  • Support continuous IT innovation ñ and achieve a lower total cost of ownership (TCO)
  • On-board an application support team early to ensure a successful go live

Ensure your SAP on-premise, cloud and hybrid applications are protected at all times with SAP managed security services. Our experts proactively monitor, protect and control the safety of your solution environment, reduce vulnerability in the cloud, detect & re-mediate threats and address risk & compliance issues. We have an excellent track record of software application and IT security – and continually work to stay ahead of the latest threats.

  • Get continuous insight into the security of your SAP applications and infrastructure
  • Use application-aware firewalls to enhance both security and performance
  • Proactively address threats and take advantage of real-time incident management
  • Reduce threat levels and the associated corporate and financial risks

Adapt your enterprise data architecture and models to support Big Data and IoT applications – with our data management services. This SLA-based offering can help you establish a solid end-to-end data model that spans cloud, on-premise and hybrid environments. Simplify your day-to-day operations, maximise process efficiency, power new business models and more.

  • Let SAP experts plan, prepare, manage and optimize your data environment
  • Get actionable insights in real time and effectively respond to business challenges
  • Use streaming Internet of Things (IoT) data to drive process automation
  • Rapidly adopt new innovations on a stable data foundation ñ without disrupting business
  • Proactively manage data reliability and feed high quality data into applications

EDS Technologies Capabilities

With our application services, a team of SAP experts proactively detects and fixes potential problems, immediately responds to incidents, handles software maintenance and help drive continuous improvements across your solution landscape such as SAP ECC, SAP on HANA (SOH) and SAP S/4HANA

  • Continuously monitor the health of your SAP on-premise, cloud and hybrid applications
  • Get immediate response to events, trends and developing situations and fast remediation
  • Use automated systems to proactively detect and fix problems and alert experts
  • Prevent incidents that could negatively impact productivity, customer loyalty or your bottom line
  • Access a highly skilled team of consultants with deep solution knowledge and expertise
  • Receive quantifiable insights into improvement potential for your systems and processes
  • Improve Application Lifecycle Management (ALM) – from application deployment to modernization
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Support Models

  • SLA-based Support: EDST provides services for maintaining, managing, and enhancing software platforms in line with defined objectives and SLAs.
  • Resource Capacity: EDST augments existing client staff and provides additional capacity to address the fluctuations in demand for specific skill-sets and resource levels.
  • Supplementary Support: EDST provides resources and capabilities for the execution of major enhancements and upgrades, helping clients prioritize and execute value-added application improvements.

EDST Differentiators

  • Responsiveness: Our response on support ticket is quick and dynamic, executed by our experts with a sense of urgency and ownership keeping in mind the customer’s business immediacy.
  • Resourcefulness: The responses provided would not be just a quick fix, but the solutions would be comprehensive and are assessed based on the impact on the current processes and in line with your future goals and directions.
  • Reduce Total Cost of Ownership: From low COST to ‘NO COST’, Our experienced consultants and methodology helps in reduction of your “Total Cost of Ownership” through a process that allows for continued process improvements that leverage people, technology, and quality measurements.
  • Flexible Resourcing Model: Our delivery model uses balanced onshore and offshore delivery of application services based on ITIL methodologies.
  • Domain Expertise: provides in-depth domain expertise in Discrete Industries, Process Industries etc. supported by able consultants with experience in respective domains.
  • Supports end-to-end Classic SAP ERP and S/4HANA System.
  • ABAP Development -Workflow, Reports, Interfaces, Conversions, Enhancements and Forms for new requirements.
  • Application Support
  • BASIS and Security support
  • Service Request Execution
  • Application Administration
  • Release Management
  • Rollouts, upgrades, extensions and migrations
SAP-AMS-Overview

AMS Advantages

Delivering better service at reduced maintenance costs

Monitor and measure your performance with our dashboards

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Modernization of SAP AMS through state-of-the-art tools and automation

Relentless focus on innovation

SAP AMS

EDST Application Management services (AMS) supports round-the-clock operation with functional and technical expertise leveraging an efficient on-shore and off-shore delivery model that improves the SAP solution-based landscapes and ensures an uninterrupted business operations and an ongoing productivity improvement in your organization in a cost effective manner.

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