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Application Management Services

The complexity of information technology is growing day by day which has resulted in increased demand for stabilized and professional support requirements.

As the market competition is high and demanding, so is the maintenance framework required for supporting existing IT infrastructure and adapting it to the business changes. The success of SAP implementation is highly dependent on the Application Management Services and the kind of support provided by competent partners. It is important to take necessary steps and ensure access to competent support mechanism to realise the benefits of SAP investments, deliver true value, reduce total cost of ownership (TCO) by bringing down the cost and advance end user gratification to get enhanced business results. With EDS Technologies’ Accelerated SAP Application Management Services (AMS), you can cut-down on the cost of managing your SAP system landscape and liberate the resources for value-added flexibility and performance, with high-efficiency, low risk and co-managed service delivery model.

Our proven Managed Services delivery model approach is based on the ITIL framework coupled with ASAP methodology. It incorporates synergy between business processes, technology and infrastructure components leveraging expertise of our domain experts.

Support Models

The support models provided by EDST includes the following:

  • SLA-Based Support: EDST provides services for maintaining, managing, and enhancing software platforms in line with defined objectives and SLAs.
  • Resource Capacity: EDST augments existing client staff and provides additional capacity to address the fluctuations in demand for specific skill-sets and resource levels.
  • Supplemental Support: EDST provides resources and capabilities for the execution of large enhancements and upgrades, helping clients prioritize and execute value-added application improvements.

ITSM Support process for AMS services:



EDST Differentiators for Application Management Services:

  • Responsiveness: Our response on the support ticket is quick and dynamic, executed by our experts with a sense of urgency and ownership keeping in mind the customer’s business immediacy.
  • Resourcefulness: The responses provided would not be just a quick fix, but the solutions would be comprehensive and are assessed based on the impact on the current processes and in line with your future goals and directions.
  • Reduce Total Cost of Ownership: From low COST to ‘NO COST’, Our experienced consultants and methodology helps in reduction of your “Total Cost of Ownership” through a process that allows for continued process improvements that leverage people, technology, and quality measurements.
  • Flexible Resourcing Model: Our delivery model uses balanced onshore and offshore delivery of applications services based on ITIL methodologies.
  • Domain Expertise: provides in-depth domain expertise in Discrete Industries, Process Industries etc. supported by able consultants with experience in respective domains.
  • Supports end-to-end Classic SAP ERP and S/4HANA System.
  • ABAP Development -Workflow, Reports, Interfaces, Conversions, Enhancements and Forms for new requirements.